Delivery

Every Sona blind is made to measure and manufactured to your order, so delivery is arranged around your specification and the requirements set out on your accepted order.

How we deliver

We deliver your goods to the United Kingdom address stated on your accepted order. Where no delivery address is specified, your order will be ready for collection from our premises, and we will let you know when it is ready.

A delivery date, where given, is an estimate. As each order is manufactured to your measurements, timescales are agreed with you on your order and confirmed in writing. Time is not treated as being of the essence unless we have agreed that in writing with you. We use reasonable endeavours to meet the agreed date and will keep you informed if anything affects it.

Delivery times and charges

As every order is made to measure, lead times vary by product. As a guide, manufacture and delivery typically take between 2 and 8 weeks, depending on the product ordered, and we confirm the expected timescale with you on your order.

Orders are delivered by a national delivery service or, for larger and specialist items, by private courier. UK standard delivery is charged from £25 to £40. Where an order is delivered by private courier, we confirm the delivery cost with you at the time of order.

Checking your delivery

Please check your goods carefully on arrival.

If there is any visible damage to the packaging when your order arrives, please sign for the goods as damaged. If goods are signed for as received in good condition, we may be unable to accept a claim for damage in transit.
If any goods are damaged in transit, if the wrong goods have been supplied, or if part of your order is missing, please tell us within 48 hours of delivery so that we can investigate and, where appropriate, replace them. We may be unable to guarantee investigation or replacement if we are told after this time.
If you are unable to inspect the goods before signing for them, please sign for the delivery as “condition and contents unknown”, and then report any fault visible on delivery to us in writing within 5 working days.

If you cannot take delivery

If you are unable to accept delivery on the agreed date, please contact us in advance. Where a delivery cannot be completed for reasons on your side, we may arrange to store the goods and pass on any reasonable storage and insurance costs, and risk in the goods will pass to you at that point.

Deliveries outside the United Kingdom

For orders supplied outside the United Kingdom, we supply the goods on a supply-only basis. It is your responsibility to check the legal requirements in the destination country and to pay all customs charges, import duties, sales or withholding taxes, and to meet any import or export control requirements that apply. For orders supplied abroad, where a remedy is due it is limited to the supply of replacement goods, and you would bear the transport costs.

Please also note that motorised products supplied with a transformer are configured for the United Kingdom electrical system. If you are installing outside the UK, or on a non-standard electrical supply, you should arrange your own qualified electrician. We recommend confirming power and electrical requirements before ordering.